WELCOME BACK

Dear Guests,

We want to share with you some of the adjustments that we’ve had to make to our salon operations. This is out of an abundance of caution for our staff, our guests and our community. We’ve made many internal changes to our salon procedures, but we wanted to share the ones that will affect you at your visit.

 

Please come alone to your appointment. We will not be able to accommodate extra family members, children or friends. If they come with you, they will need to wait outside. No handshakes or hugs for us at this time either please!

 

All guests will be required to wear a mask that hooks behind the ears (all staff members will be required to wear masks as well). We will do our best to apply your hair color without getting it on your mask. It would be best to use a disposable mask if you are concerned with hair color stains. If you do not have a mask, you may purchase one from us for $1 each, with a $2 sanitation fee on your service ticket to help keep you clean and safe..

 

When you arrive to the salon, please wait outside or in your car; we will text or call you to come in. This will eliminate extra people in the salon at one time and allow us to clean the styling station. When you come in, we'll ask that you use hand sanitizer as you enter or wash your hands in the restroom. Upon entering the salon, you’ll go right to the styling chair with the stylist.

 

We will be having you put on a smock at the hair styling chair. Please wear an older T-shirt or something that has a lower neckline. We will be using styling capes as usual (which are always washed in between uses).

 

Guests will be seated 6 feet apart in service and the lounge areas. We will not be offering beverages at this time, please bring your own water with you.

Towards the end of your service, a member of our guest care team will begin the checkout process in the styling chair. We will total your service, add gratuity and your home care products (we will gather them for you and bag them up).

 

We will be booking future appointments inside the salon in the chair towards the end of your service. This is to shorten the amount of time you’re spending in the building.

 

Please know how very important providing excellent service is to us. These new measures we are taking are temporary until we can get back to the high standards that you've come to expect from us. We hope that will be sooner than later!

 

We sincerely appreciate your support. This situation has certainly brought on some challenges, but we are determined to rise to the occasion with a positive attitude and high level of professionalism. As these circumstances are ever changing, they will require our constant attention and reevaluation. We ask that you please be patient with us as make the necessary adjustments.

Respectfully,

balance salon spa

 

​Guest Liability Release